Effective date: July 23, 2026
Greenwich Healthcare Services Inc. d/b/a Newport Home Health Agency
2080 N State Hwy 360, Suite 350, Grand Prairie, TX 75050 · 972-602-3500
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Your rights
You have the right to:
- Get a copy of your health and care records. Ask us in writing; we will provide a copy or summary, usually within 30 days. We may charge a reasonable, cost-based fee.
- Ask us to correct your records. If you believe information in your record is incorrect or incomplete, ask us in writing to amend it. We may say no, but we will tell you why in writing within 60 days.
- Request confidential communications. You can ask us to contact you in a specific way (for example, only at a certain phone number) or to send mail to a different address. We will accommodate all reasonable requests.
- Ask us to limit what we use or share. You can ask us not to use or share certain information for treatment, payment, or our operations. We are not required to agree if it would affect your care — except: if you pay for a service in full out of pocket, you can require that we not share that information with your health plan for payment or operations purposes, and we must agree.
- Get a list of those with whom we’ve shared information. You can ask for an accounting of the disclosures we made of your information for six years prior to your request (other than disclosures for treatment, payment, operations, and certain others). One accounting per year is free.
- Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
- Choose someone to act for you. A person with medical power of attorney or a legal guardian can exercise your rights and make choices about your information.
- Be notified of a breach. We will notify you if a breach occurs that may have compromised the privacy or security of your information.
- File a complaint if you feel your rights are violated. Complain to us using the contact information below, or to the U.S. Department of Health and Human Services, Office for Civil Rights: 200 Independence Avenue SW, Washington, D.C. 20201; 1-877-696-6775; www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
Your choices
For the following, you can tell us your choice and we will follow it:
- Sharing information with your family, close friends, or others involved in your care;
- Sharing information in a disaster relief situation.
If you are not able to tell us your preference (for example, if you are unconscious), we may share your information if we believe it is in your best interest, and we may share information when needed to lessen a serious and imminent threat to health or safety.
We never market or sell your personal information. We do not use your health information for fundraising.
Our uses and disclosures
Treatment. We use your health information to provide your care and share it with other professionals treating you — for example, our attendants and nurses document visits, and we coordinate with your physician about your plan of care.
Payment. We use and share your information to bill and get payment from health plans — for example, submitting claims and required visit-verification data to Texas Medicaid and your managed care organization (such as your STAR+PLUS plan).
Health care operations. We use your information to run our agency, improve care quality, supervise our caregivers, and comply with our license — for example, reviewing visit notes for quality assurance and scheduling.
Appointment reminders and care communications. We may call or text you about visits, schedules, and care coordination. Reply STOP to any text to opt out of texting.
Business associates. We share information with vendors that perform services for us — such as electronic visit verification, scheduling and records software, and billing services — under written contracts that require them to protect your information as HIPAA requires.
We are also allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research, meeting conditions in the law before sharing:
- As required by law, including with the U.S. Department of Health and Human Services if it wants to see that we are complying with federal privacy law;
- Public health and safety: reporting for preventing disease; reporting suspected abuse, neglect, or exploitation (Texas law requires us to report suspected abuse, neglect, or exploitation of children, the elderly, and people with disabilities to the Texas Department of Family and Protective Services); preventing or reducing a serious threat to anyone’s health or safety;
- Health oversight: audits, surveys, and inspections by agencies such as Texas Health and Human Services Commission, which licenses us;
- Lawsuits and legal actions: in response to a court or administrative order, or in limited circumstances a subpoena;
- Law enforcement, coroners, medical examiners, and funeral directors in the limited circumstances the law permits;
- Organ and tissue donation, workers’ compensation, and specialized government functions (such as military or national security purposes) as permitted by law;
- Research: only with your written authorization or under an approved arrangement that protects your privacy.
Uses and disclosures that require your written authorization. We will obtain your written permission before: using your information for marketing purposes; selling your information (we do not sell it); sharing psychotherapy notes (we generally do not create them); or any use or disclosure not described in this notice. You may revoke an authorization in writing at any time, except to the extent we already relied on it.
Stricter state law. Where Texas law gives your information more protection than federal law, we follow the stricter rule.
Our responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time in writing.
Changes to this notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website (newporthomehealth.com).
Who to contact
Privacy Officer: Ryan Ogbeide
Newport Home Health Agency
2080 N State Hwy 360, Suite 350, Grand Prairie, TX 75050
Phone: 972-602-3500 · Email: [email protected]
If you have questions about this notice, want to exercise any right described above, or want to file a complaint, contact the Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (contact information under “Your rights”). We will never retaliate against you for filing a complaint.
Our admission packet includes a form for you to sign acknowledging that you received this notice. If you decline to sign, we will document that we made a good-faith effort to obtain your acknowledgment.