Quality & Outcomes at Newport Home Health

How Newport delivers care across DFW, Houston, and San Antonio — the standards we hold ourselves to and how families verify them.

Verify Our Credentials

Licensure and regulatory standing

Newport Home Health Agency is licensed by the Texas Health and Human Services Commission (HHSC) as a Home and Community Support Services Agency in good standing. We operate as Greenwich Healthcare Services Inc. across all three of our service regions — the Dallas-Fort Worth Metroplex, Houston, and San Antonio — and we hold the credentials required to deliver Medicaid Personal Assistance Services and skilled home health.

Our federal National Provider Identifier (NPI) is 1801045570, issued in 2008 and verifiable on the NPPES registry. Families and healthcare partners are welcome to verify our standing directly with HHSC; our intake team will provide our HHSC license number on request — call us or use the contact form.

How Newport delivers consistent quality

HHSC-licensed

Texas-licensed Home and Community Support Services Agency in good standing, operating across DFW, Houston, and San Antonio.

EVV from day one

Every Personal Assistance Services visit is logged via Electronic Visit Verification — required by Texas Medicaid. Families and care managers see, in real time, that the right caregiver showed up for the full scheduled time.

Multilingual coverage

Caregivers fluent in English, Spanish, and several West African languages — assignable on request so language never gets in the way of good care.

Service areas

  • Dallas-Fort Worth Metroplex — Dallas, Fort Worth, Arlington, Plano, Frisco, Irving, Richardson, Carrollton, Garland, Mesquite, McKinney, Bedford, Hurst, Euless, Grapevine, Coppell, and surrounding communities
  • Houston metro — Houston and surrounding Harris County
  • San Antonio metro — San Antonio and surrounding Bexar County

Insurance and program coverage

Newport works in-network with the major Texas Medicaid Managed Care Organizations operating across our service regions:

  • STAR+PLUS (Texas Medicaid managed long-term services and supports)
  • Superior HealthPlan
  • Molina Healthcare
  • UnitedHealthcare Community Plan
  • Aetna Better Health of Texas
  • Cook Children’s Health Plan
  • HHSC fee-for-service long-term care programs
  • Medicare and Medicare Advantage plans for skilled home health
  • Veterans Affairs (VA) home care benefits
  • Private pay and most long-term care insurance policies

Quality oversight

Care plans are reviewed at admission and at each scheduled change in condition. Clinical operations are overseen by Newport’s licensed clinical director, with field RN supervisors performing in-home assessments. Every complaint or family concern is logged, routed within one business day, and answered with a written response.

Annual independent audits keep our HHSC compliance current. Families and referral partners are welcome to ask about our most recent state survey results.

Verify our standing or discuss quality questions.

Hospital discharge planners, physicians, and family caregivers can reach Newport directly — call our office during business hours or send a message and we’ll respond next business day.

Call 972-602-3500Contact Us

Home care services we offer

Available across Texas: Dallas–Fort Worth, Houston, San Antonio.